Q1. How much computer knowledge will I need to "administer" the system?

A. CFC is designed in such a way that special knowledge of computer hardware, operating systems, and SQL databases is not necessary. If there is a problem contact your dealer and if he does not immediately know the answer call Solomon. If the problem is with Fujitsu, the "Scancare" plan in effect will determine repair or replacement. If the problem is software then the Solomon support staff will find the solution, and correct it on-line.

Q2. What is Workflow?

A. Workflow is software that takes the firm's business rules for manually moving paper through the firm and moves the rules into the workflow software. Efficiencies of office operation are greatly increased; some have reported clerical savings of 70%.

Q3. Do you offer a "Workflow" solution?

A. There are several software workflow solutions available. We recommend that firms become comfortable with using CFC before venturing into workflow as this can radically change the operation of the firm. Implementing workflow is a time consuming effort and affects all aspects of the business.

Q4. What is COLD?

A. This is where the printing from a firm's computer is directed to a file instead of on paper and the file is handled so that from a viewer they can retrieve and view as if the file had been printed and scanned into the viewing system. It is normally used with mini-computers or mainframe systems, however it can be very cost effective as well with micro-computer output.

Q5. Do you offer a "Computer Output to Laser Disk" (COLD) software?

A. CFC offers two types of COLD. 1. The computer-generated reports are indexed and stored for retrieval. 2. The computer-generated pages are converted into tiffs and stored as documents in specific folders. (These are optional with additional set-up and software costs.)

Q6. Why do I need to pay for annual software updates if I'm satisfied with the way the system works now?

A. CFC is a constantly enhancing the software so that it stays up-to-date with the Microsoft Operating System. As Microsoft makes changes, CFC must be modified. When "Undocumented Features" (bugs), are discovered and fixed, we modify our system and update our users. Solomon continues to add new features to the system to make it more efficient and feature-rich for the user. Most IMPORTANT, it is impossible to support users that do not have the current release of the CFC software. Each version updates based upon the previous version.

Q7. Why is a scanner station more expensive than a viewing station?

A. More software is incorporated in the scanning station, which translates to a higher cost.

Q8. What is the difference between "ISIS" and "TWAIN" scanner protocols and why doesn't CFC use "TWAIN"?

A. We accept both drivers. We recomend using High Speed Scanners which perform better using the "ISIS" drivers. Llow speed scanners connecting to PC's via serial/parallel and now USB ports commonly use "TWAIN" drivers.

Q9. Why does the Solomon CFC system cost less than other solution providers?

A. If you are using our software and the hardware we provide, we save a lot of time in the setup and support passing those savings along to you.

Q10. Do you have other customer's in my line of business?

A. Probably. If not, in most cases, we can make the changes necessary to suit your individual needs.

Q11. How can I protect access to documents?

A. The system is uses security access protection to determine what each user is or is not permitted to access on the system. Your system administrator will be responcible to insure that each user is given access to the system and what that user may or may not do.

Q12. What is the warranty on the scanners?

A. The Fujitsu Scanner is warranted for one year. Problems is diagnosed remotely. If the scanner is found to be defective, it will be replaced overnight. You may extend the replacement maintenance for another year for $99. There may be some small costs for the replacement of feeder pads ($150 as they wear out with heavy usage).

Q13. How long have you been in business?

A. The Solomon Institute was founded in 1995.